Patient Satisfaction with the Nursing Care in Hospital

Creative Commons License

Koç Z., Saglam Z., Senol M.

TURKIYE KLINIKLERI TIP BILIMLERI DERGISI, cilt.31, sa.3, ss.629-640, 2011 (SCI-Expanded) identifier identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 31 Sayı: 3
  • Basım Tarihi: 2011
  • Doi Numarası: 10.5336/medsci.2009-16413
  • Dergi Adı: TURKIYE KLINIKLERI TIP BILIMLERI DERGISI
  • Derginin Tarandığı İndeksler: Science Citation Index Expanded (SCI-EXPANDED), Scopus
  • Sayfa Sayıları: ss.629-640
  • Anahtar Kelimeler: Nursing care, patient satisfaction, quality assurance, health care, NEWCASTLE SATISFACTION, EXPERIENCE, SCALE
  • Ondokuz Mayıs Üniversitesi Adresli: Evet

Özet

Objective: The aim of this study was to assess patient satisfaction with the nursing care. Material and Methods: This descriptive correlational study was conducted in 500 adult patients in the internal and surgical units of State Hospital between September 2007 and January 2008. Demographic and clinic information questionnaire and Newcastle Satisfaction with Nursing Care Scale (19 items) were used in this study. ANOVA test, Tukey HSD test, -t- test and multiple robust regression analysis were used in statistical evaluation. Results: Of patients, 21.4% were in the 6272 year group, 52.8% were females, 51.8% were elementary school graduates, and, 88.2% were married. The mean satisfaction score for the nursing care was 67.76 +/- 16.07. The highest satisfaction was for "the privacy provided by the nurses", and the lowest satisfaction was for "nurses' listening skills". Conclusions: Patients are generally moderately satisfied for the care they receive.